Terms and conditions

Orders:

To place an order on “STLDIST.CA”, click on “accept order” to confirm your purchase and finalize the order. Anyone who wishes to make a purchase on our “Distributions Electriques STL inc” website must be authorised to do so. The authorised representative must respect and agree to the sale conditions before purchasing. Only written requests to modify your order are valid, you cannot modify your order online.

Delivery:

The price listed does not include delivery fee’s that it may cost the buyer. If you wish to have a product delivered and STL assumes the fee’s, they have the discretion to choose the delivery company of their choice.

The shipping dates written on your purchase confirmation are not guaranteed and may vary. STL will work with their providers to ensure that the products are packaged and shipped as quickly as possible.

Method of payment:

The prices listed are in CAD. The website accepts Visa and Mastercard. Customers who have a pre-existing account with STL have a 30 day grace period to make a wireless payment or issue a check for the total amount of the purchase. If a purchaser does not respect the contract, STL reserves the rights to suspend the shipment and charge the interest rates stated on the signed contract.

Product guarantee:

All product distributed by STL are guaranteed by the manufacturer and is transferable to the buyer. STL is not accountable for any legal guarantee related to defects or damages the items may have, other than the guarantee offered by the manufacturer.

Our website:

Our website offers links to many other websites. Please note that STL cannot be held responsible for the accuracy or reliability of any information disclosed on those websites.

All content on our website is property of STL Automation and Control and is protected by Copyright.

All users must be of 18 years or older.

Returns:

To return an item you must contact our customer service desk and obtain a “RMA” number. All returns must be made within 60 days of the reception of your merchandise. All returned merchandise must be in its original packaging, unused and in its original condition. The refund will only be made once the item has been received and verified by the manufacturer insuring that the item is returnable. The customer is responsible for any courier fee’s related to the return of the item to STL.

Reimbursement:

If the item was verified by the manufacturer and can be returned, STL will issue a credit within the 2 weeks following the reception of the items

Taxes:

All taxes are billed instantly on your order and will be on the total invoice amount.

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